Ecuador: IESS to begin new system for making medical appointments March 1, 2014

elcomercio.com reported that Social Security authorities will be ready by February 15 the project of a national system for the allocation of appointments. The national director of health of the IESS, José María Egas, told this newspaper that the provision that on 1 March start service is final, so looking to have a proposed consolidated mid month. After the inconvenience and discomfort that users have gone through the past two years with the operation of the ‘call center’, which manages the company Recapt, the institution analyses changes implemented to overcome the problems. Among them, the delay in delivery of shifts, the reallocation of appointments without prior notice and the difficulties to be attended in the telephone line 140. In 2012, were scheduled 8-803-996 appointments, including outpatient, dental and associated clinics. Egas specified shifts through call obtaining stays and who have received suggestions to implement mapping on the website service. During the coming week, the IESS will analyze the proposals, which include “diversify the options” so that the people that call to easily access a turn. This implies to differentiate users who request a consultation with a general practitioner, of those who have chronic pictures, have a disability or are retired for the first time.

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Also, is expected to separate those who seek information or require attention by an accident at work. Other improvements would be: confirmation of appointments and the communication with the person who was attended to apply an analysis of satisfaction of the user. During the operation of Recapt, which it received USD 19.4 million, retirees and affiliates have had to wait, even up to four months to get an appointment. Thus recognized it Egas, who explained that they are in talks with the company for the completion of the contract, whose official term date is March 14. Read Article IN ELCOMERCIO.COM